Alaska Camera in Fairbanks, AK Closed now

Reviews about Alaska Camera

• ★ ☆ ☆ ☆ ☆

  January 14, 2020, by Tiffany Green
  I'm sure they are great with cameras, but don't have your prints done here. I placed my order online before Christmas, seeing their "next day service" guarantee. I assumed they would update their website accordingly for the holidays or at the very least call new orders and let them know of a delay due to issues with their equipment and holiday orders; not the case. I called the next day to see if my order was completed and the lady said, "oh I really doubt that but I'll check" and "we can't get the order done with next day service because we have a lot of orders and the machine is down". She wasn't very nice, but I'm sure she was dealing with several angry customers. I suggested they call customers when this is the case to let them know. When I picked up my order it was incorrect in several ways; duplicate prints (I still have to go through and make sure all were printed), a lot of pictures that weren't even mine, the CD was missing, and apparently I missed the part about them not cutting up the wallet prints (they come 4 wallets on one sheet). I paid for my order and told the gal at the register (she was nice, thank you!) that I would be back in an hour for the CD. I returned an hour later and seems as though they forgot to make the CD so had to wait around again. Hopefully the pictures on the CD are mine.. I hate to say it, but you might be better off going to the print places at the box stores.
• ★ ☆ ☆ ☆ ☆

  January 02, 2019, by Aaron Lojewski
  I walked into the store looking for a good northern lights portrait lens on 9/27/17. I have started to shoot northern lights routinely and live in Fairbanks. After looking through the lens I found one that looked promising, I asked if I could rent it to see if I liked it after using it for a night but the salesperson said that they had no rentals of that type of lens but he added, in no uncertain terms, that I had a "7 day" window to return it if I did not like it.This information made the difference for me, I came off the fence and bought it. Today. 9/29/17, after shooting 40 shots on it, I came into return it and look for a different lens. I was told, to my surprise, there is a no return policy, I asked for the manager/owner and she backed that up. She said even though I bought it with the knowledge that I could return it in 7 days (she gave new employee excuse) that it was my problem and not hers. I find this to be unacceptable business ethics. She should have made the situation right with her customer and then spoke with the new employee and revise her new employee training program to ensure this never happens again. Regardless of the reason, I have lost total trust in this store and will never set foot in it again. Perhaps I will grow to like the $600 lens I am stuck with, but that will have no impact on my opinion of the lack of business ethics at this store. For me, I'll buy from someone else.